Shipping policy

Shipping Policy – Primemartpk

At Primemartpk, we aim to provide a smooth and reliable delivery experience for all our customers across Pakistan. Please review our shipping policy before placing your order.

1. Order Processing

Orders are processed after they have been successfully placed and confirmed. Processing times may vary depending on product availability, order volume, and public holidays.

Once your order has been dispatched, you may receive a confirmation or tracking update where available.

2. Delivery Locations

Primemartpk aims to deliver to serviceable locations across Pakistan. Delivery availability may depend on the courier service and your area.

Please provide your complete address, city, and active phone number when placing an order.

3. Delivery Time

Estimated delivery times will be communicated on our website, at checkout, or through customer support where applicable.

Delivery may take longer during sales, public holidays, adverse weather, or unexpected courier delays. Delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. Any free-shipping promotions will be subject to their stated terms and conditions.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders. If COD is offered, customers must provide accurate contact and delivery details and be available to receive the parcel and pay the applicable amount.

6. Order Tracking

If tracking is available for your shipment, we will share the relevant tracking information once your order has been dispatched. You can use this information to check the delivery status with the courier.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details. Incorrect addresses, unreachable phone numbers, or unsuccessful delivery attempts may cause delays or return of the parcel.

If you need to correct your address, please contact us as soon as possible. Changes may not be possible after dispatch.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number. We will help you check the shipment status with the courier where possible.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. We will review your request under our Return and Refund Policy.